CASE STUDY · THE 24/7 COVERAGE BUILD
Around-the-clock coverage, without burning out your team.
See how a managed-service provider held its 24/7 SLAs and pulled senior engineers off the night rotation - at a materially lower cost than staffing those hours internally.
2-minute read · No sales call required to download
“We’re contractually on the hook for 24/7 support, but staffing every overnight shift internally isn’t sustainable - or affordable.”
- Director of IT Operations, managed-service provider
Your SLAs commit you to around-the-clock coverage, but overnight is where it gets stretched. Senior engineers rotate through nights, morale and retention suffer, and the cost of staffing low-volume hours internally rarely pencils out. Inside the case study, we walk through exactly how the coverage was designed, staffed, and held steady.
A PREVIEW OF HOW ANOVIA HANDLED IT
01
Design the coverage
Standalone or shared-queue overnight and after-hours models, built around the SLA and escalation rules.
02
Run it follow-the-sun
North America + India coverage means overnight for the client is daytime for part of the bench - alert, not stretched.
03
Keep it consistent
Their runbooks, ticketing, and processes - so the customer experience is identical to the daytime team.
25–30%
LOWER DELIVERY COST
They held their 24/7 SLAs and freed senior engineers from the night rotation - typically at a materially lower cost than staffing those hours internally. The case study shows the model, the ramp, and the numbers behind it.
Get the full 24/7 coverage case study
A short, practical breakdown you can share internally - the coverage model, how it was staffed follow-the-sun, and the cost math behind the result.
The overnight coverage model, step by step.
How the follow-the-sun bench was structured.
The cost comparison vs. staffing internally.
You stay in front of your customer - always. We deliver behind your brand and never own, contact, or compete for your customer relationship.